Shipping policy
Shipping Policy
Thank you for supporting a small business! Every item is made with care, so please read this policy before placing your order.
Order Processing Time
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays) before they ship. Processing times may run longer during high-volume periods (holidays, restocks, or sales events) - if that happens, we'll notify you via email and share on social media.
You will receive a shipping confirmation email with tracking information once your order ships.
Shipping Rates & Carriers
We ship via USPS / UPS. Shipping charges are calculated at checkout based on the weight of your order and your delivery address.
| Shipping Method | Estimated Transit Time | Cost |
|---|---|---|
| Standard | 2–5 business days | Calculated at checkout |
| Expedited | 1–3 business days | Calculated at checkout |
Transit times are estimates provided by the carrier and begin once the order ships. They do not include processing time, and are not guaranteed.
Domestic Shipping (United States)
We currently ship to all 50 U.S. states. P.O. Boxes are not accepted.
International Shipping
- We currently only ship within the United States.
Order Tracking
Once your order ships, you'll receive an email with a tracking number. Please allow 24–48 hours for tracking information to update after you receive this email.
Lost, Stolen, or Damaged Packages
We package every order with care, but once a package is handed off to the carrier, it is outside of our control. Please review the following:
- Lost packages: If tracking shows no movement for an extended period, please contact us within 14 days of the ship date so we can look into it with the carrier. We are not able to investigate claims made after this window.
- Stolen or missing packages marked "Delivered": Solly and Rue is not responsible for packages confirmed as delivered by the carrier's tracking system. We recommend choosing a secure delivery location or adding shipment insurance/signature confirmation at checkout if you're concerned about porch theft.
- Damaged in transit: If your item arrives damaged, please email us at hello@sollyandrue.com within 48 hours of delivery with photos of the item and packaging so we can file a claim with the carrier and make it right.
By placing an order, you acknowledge that Solly and Rue is not liable for packages lost, stolen, or delayed once they are in the carrier's possession, except where required by law. We're always happy to help however we can, but resolution for carrier-side issues (lost/stolen) may depend on the outcome of the carrier's claim.
Incorrect Address
Please double-check your shipping address at checkout. Solly and Rue is not responsible for orders shipped to an address entered incorrectly by the customer. If you notice an error, contact us at hello@sollyandrue.com as soon as possible - we'll do our best to update it before the order ships, but we can't guarantee changes once an order is in process.
Delays Outside Our Control
Solly and Rue is not responsible for shipping delays caused by circumstances beyond our control, including but not limited to: severe weather, natural disasters, carrier service disruptions, customs processing (for international orders), or other events outside our reasonable control.
Questions?
If you have any questions about your order or this policy, reach out to us at hello@sollyandrue.com. We're a small, hands-on shop and always happy to help.